• Informed by the ongoing experience of COVID-19, organisations identified changes they would like to make to their working practices over the course of 2021.
  • Over 80% of all charities plan to identify alternative sources of income.
  • More broadly, small charities were less likely than large charities to be making changes to their working practices.
  • A majority (69%) of small charities plan to make deliver services digitally, followed by becoming more efficient in how the organisation or service is run (56%).